Privacy Policy

Effective Date: May 5, 2025

This Privacy Policy explains how Pillows & Keys ("we", "us", or "our") collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and relevant EU data protection laws.

1. Data Controller

Pillows & Keys e.U.
Hochstrasse 37
Perchtoldsdorf, Austria
Email: hello@pillowsandkeys.com
Website: www.pillowsandkeys.com

We are the data controller responsible for the personal data you provide through our website or services.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: First and last name, title, company name

  • Contact Data: Email address, phone number, physical address

  • Technical Data: IP address, browser type, device information, cookies

  • Usage Data: Website interactions, page views, links clicked

  • Marketing & Communication Data: Preferences regarding newsletters or promotions

3. How We Collect Your Data

We collect personal data in the following ways:

  • When you fill out forms on our website (e.g. contact or newsletter forms)

  • When you email or call us directly

  • Through automated technologies such as cookies and analytics tools

  • When engaging in services or entering into contracts with us

4. Why We Use Your Data

We process your personal data for the following purposes, based on the legal grounds below:

  • To respond to inquiries or service requests (Legitimate interest / Contract)

  • To provide marketing and hotel consultancy services (Contract)

  • To send you newsletters or promotional emails (Consent)

  • To analyze website traffic and improve user experience (Legitimate interest)

  • To comply with legal or regulatory obligations (Legal obligation)

5. Cookies & Tracking

We use cookies and similar technologies for analytics and marketing. These may include:

  • Essential cookies (required for site functionality)

  • Analytics cookies (e.g., Google Analytics)

  • Advertising cookies (e.g., Facebook Pixel)

You can manage your cookie preferences in your browser settings.

6. Data Sharing & Third Parties

We may share your data with trusted third-party service providers who assist us in delivering our services. These may include:

  • Email marketing tools

  • CRM systems

  • Web hosting providers

  • Google Analytics / Meta Pixel

All providers are either located within the EU or comply with GDPR-equivalent safeguards (e.g., Standard Contractual Clauses for international transfers).

7. Data Retention

We retain your personal data only for as long as necessary for the purposes stated in this policy or as required by law. Typically, this means:

  • Contact and service-related data: retained for the duration of our business relationship and as long as required by applicable laws (e.g. tax, commercial, or contractual obligations)

  • Marketing data: until you unsubscribe or withdraw consent

  • Analytics data: anonymized and aggregated where possible

8. Your Rights Under GDPR

As an EU data subject, you have the following rights:

  • Right to access – You can request a copy of your personal data

  • Right to rectification – You can request correction of inaccurate data

  • Right to erasure – You can request deletion of your data (“right to be forgotten”)

  • Right to restriction – You can ask us to stop processing in certain cases

  • Right to data portability – You can request your data in a portable format

  • Right to object – You can object to processing based on legitimate interests or for direct marketing

  • Right to withdraw consent – You can withdraw your consent at any time

To exercise any of these rights, please contact us at: hello@pillowsandkeys.com

You also have the right to lodge a complaint with your local Data Protection Authority.

9. Security

We take appropriate technical and organizational measures to secure your data, including:

  • SSL encryption

  • Secure servers and access controls

  • Restricted access to personal data

  • Staff and contractor NDAs

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.”

Last Updated: May 5, 2025
Questions or concerns? Contact us at: hello@pillowsandkeys.com